• Free FULL-SIZE Body Cream, Glass Water Bottle, & Bag Set with $75
  • Free Shipping on Orders $45+
    Email Signup
    Sign in
    My account
    My bag 0
Navigation
Gifts
Bestsellers
Offers
More

Customer Service - FAQ

New
Mega-Mushroom Weightless Hydrating Moisturizer
New Products
mask tubes with their ingredients
Mask Finder
regimen finder
Regimen Finder
Ingredient Glossary
Best Sellers
Skincare
MAKE MOM'S DAY

Trending

Best Sellers

Award Winning

Skincare Finder

Our Top Regimens

Mask Finder

Self Care Essentials

Virtual Beauty

Bedtime Essentials

Going, Going, Gone

By Category

Moisturizers

Cleansers

Masks

Serums

Eye Care

Treatment Lotions & Toners

Facial Exfoliators

Skincare for Men

Solutions For

Acne & Oil Control

Dark Spots & Dullness

Fine Lines & Wrinkles

Dryness

Pore Perfection

Redness & Sensitivity

Age & Pollution Defense

Sun Protection

By Collection

GinZing™

Plantscription™

Mega-Mushroom™

A Perfect World™

Clear Improvement™

Makeup
lipsticks on peach background
NEW BLOOMING
SHINE™

Trending

Best Sellers

Blooming Lips

By Category

Face

Lip

Cheek

Eye

Brushes

SPF

View All

Bath & Body
OUR MOST MESMERIZING AROMA

By Category

Best Sellers

Creams & Lotions

Body Washes & Scrubs

Hand & Foot Care

Spa At Home

View All

By Collection

Ginger™

Gloomaway™

A Perfect World™

Gifts
FIND YOUR PERFECT GIFT SET

Featured

Mother's Day Gifts

By Category

View All Gifts

Gifts For Him

Gift Sets

Gifts for Skincare Lovers

Gifts for Self-Care Gurus

Offers
Discover
MEET OUR GOOD-TO-SKIN INGREDIENTS

Learn

Our Values

Tree Planting

Ingredient Index

Our Services

Mask 101

Our Top Regimens

Experience

Skincare Finder

Mask Finder

Virtual Try-on

Foundation Finder

Experience Origins

Are you looking for:

    Popular Product Searches

    • Sunscreen
    • Retinol
    • Mega Mushroom
    • Vitamin C
    • Body Cream

    Popular Customer Service Questions

    • Where is my order?
    • Purchase History
    • Returns & Exchanges
    • Shipping Information
    • FAQs

    Not found
    • Call us 1.800.674.4467
    • Email Us
      You are currently signed in as:
    csr signout
    Session open for :
    Reset customer
    Customer Service
    Customer Service

    Customer Service

    Top FAQs

    Can’t find the answer you are looking for?

    Can’t find the answer you are looking for?

    Go to our email submission form and Contact Us directly.

    How do I check on an order I have placed?

    How do I check on an order I have placed?

    If you are a registered Origins customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Care representatives at 1-800-ORIGINS or email us. For fastest service, please provide your order number when making inquiries.

    Do you accept international orders?

    Do you accept international orders?

    We’re sorry, Origins.com is currently unable to accept orders to be billed or shipped to destinations outside the U.S and Canada. We apologize for any inconvenience.

    If you live in the United Kingdom area please visit us at: http://www.origins.co.uk/

    If you live in China please visit us at: http://www.origins.com.cn/

    Is it safe to use my credit card?

    Is it safe to use my credit card?

    Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. If you prefer, you may submit your order via telephone at 1-800-ORIGINS. Our Customer Care Representatives are available seven days a week, twenty-four hours a day.

    Does anyone else see the information that I provide to Origins?

    Does anyone else see the information that I provide to Origins?

    We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

    SPAM filters and ISPs

    SPAM filters and ISPs

    Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Origins Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Origins Online will be accepted. If you have any questions, please contact us at 1-800-ORIGINS.

      If your provider is AOL:
      1. Open the Email message.
      2. Click “Add to Address” icon.
      3. The name and Email address from Email are pre-populated in the Add Contact pop-up.
          Verify that the information in these fields is correct.
      4. Click “Save".

      If your provider is Yahoo:
      1. Open the Email message.
      2. Click the “Add to Address Book" link on the far right.
      3. The address will be automatically entered into your Yahoo! Address Book.

      If your provider is Hotmail:
      1. Open the Email message.
      2. Click “Save Address(es)" at the top of the message header.

      If your provider is MSN:
      1. Open the Email message.
      2. Click “Save Addresses" on the right.
      3. Select the check box next to the address you want to save.
          You can also make changes to the contact information.
      4. Click “Save".

    What is your return/exchange policy?

    What is your return/exchange policy?

    If for any reason you are not completely satisfied with your Origins Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Origins products. More information about Returns and Exchanges.

    Why is my favorite product discontinued? What can I use now?

    Why is my favorite product discontinued? What can I use now?

    Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Origins Online Guides with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.

    Where can I learn more about the Gone But Not Forgotten program?

    Where can I learn more about the Gone But Not Forgotten program?

    For assistance with locating an Origins product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.

    Please note that a search may only be initiated for products within Origins's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

    If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4pm EST, Monday through Friday.

    Can you send me samples?

    Can you send me samples?

    Regrettably, samples are not available for general distribution. If your desire is to “try before you buy," please know that it is Origins Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online Origins Guide, we invite you to email our Origins Online Guides.

    Catalog Request

    Catalog Request

    We’re sorry, Origins does not currently produce a product catalog. However, if you would like to view the complete selection of Origins products or shop online you may do so right here. If you have questions about any of the Origins products you see, we invite you to contact an Online Origins Guide. Origins Online Guides can assist you in your product selections.

    How do I know what is right for me?

    How do I know what is right for me?

    Click on our Origins Online Guide link for all your beauty related questions and needs and an Online Origins Guide will be happy to assist you.

    Animal Testing

    Animal Testing

    Our belief is that science can end animal testing.

    We don't believe in testing on animals. We believe in the power of nature and the proof of science. And we know science has proven it's unnecessary to test products for safety on animals. So we don't do it. Instead, we use volunteers to test out our products. And they help us make sure everything is totally safe for you.

    Some countries where Origins is sold require animal testing on all imported cosmetics as part of their regulator safety process. As a brand rooted in science, we're doing everything we can to put an end to animal testing worldwide through science. That's why we're partnering with The Institute for In Vitro Sciences (http://wwww.iivs.org) in their mission to ensure alternative testing becomes the global standard.

    Where can I buy Origins Products?

    Where can I buy Origins Products?

    Only U.S. & Canada residents may buy Origins products online at Origins.com. To locate a store near you in the U.S. and Canada, click here for our Store Locator.

    • Contact Us

    • My Account

      • How to Create an Account
      • Benefits of creating an Account
      • Forgot your Password
      • Update my Account Information
      • Update my Subscription Status
    • Order Status

      • Where is my Order?
      • Order Processing
      • Order Cancellations
      • Review my Order History
      • Re-Order from my Past Purchases
    • Shop Online

      • How to Shop
      • Using the Shopping Bag
      • Selecting Color
      • Security
    • Shopping Info

      • Item Availability
      • Pre-Order
      • Maximum Purchase Policy
      • Offer Codes
      • Payment Options
      • Returns and Exchanges
      • Damaged Items
      • Replenishment Service
    • Shipping Info

      • Shipping to Canadian Destinations
      • Estimated Delivery Dates
      • Shipping Restrictions
    • General Info

      • Tell Me More About Origins
      • Unsubscribe from Origins Online Canada
      • Store Locations
      • Employment
      • Terms and Conditions
      • Privacy Policy
      • Frequently Asked Questions

    Contact Us

    We appreciate your understanding that our customer care center is currently operating:
    Order: Mon-Fri, 8am-midnight ET
    & Sat-Sun 10am-8pm ET
    Product: Mon-Fri, 10am-10pm ET
    & Sat-Sun 12pm-8pm ET
    We look forward to serving you.


    Chat Live

    We appreciate your understanding that our customer care center is currently operating:

    Order: Monday-Friday, 8am-midnight ET
    Saturday-Sunday, 10am-8pm ET

    Product: Monday-Friday, 10am-10pm ET
    & Saturday-Sunday, 12pm-8pm ET

    We look forward to serving you.


    Email us

    Anytime

    originsonlineservice@origins.com

    or using our online form

    Connect With Us

    tiktok

    Learn

    • Our Values
    • Tree Planting
    • Ingredients Index

    Contact Us

    • 1(800)674-4467

    • Email Us
    • Find a Store
    • Careers

    Customer Service

    • Order Status
    • Return & Exchanges
    • Shipping Information
    • FAQs
    • Our Services

    Your Account

    • My Account
    • Origins Loyalty Program
    • Order Status

    Privacy & Terms

    • Privacy Policy
    • Interest-Based Ads
    • Terms & Conditions
    • Accessibility
    • Austria
    • Belgium
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • Hong Kong, SAR of China
    • Italy
    • Korea
    • Malaysia
    • Mexico
    • Netherlands
    • Philippines
    • Singapore
    • Spain
    • Taiwan, China
    • Thailand
    • Turkey
    • United Kingdom
    • Russia
    • English
    • Français
    • Privacy Policy
    • Interest-Based Ads
    • Terms and Conditions
    Copyright Origins Natural Resources, Inc.
    NO THANKS

    MAY WE HELP?

    Chat live with an Origins expert now.

    Start Chat