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    Navigation
    Gifts
    Best sellers
    Offers
    Best Sellers
    DR. WEIL FOR ORIGINS™
    Soothing Treatment Lotion
    PLANTSCRIPTION™
    Multi-Powered Youth Serum
    GINZING™
    Refreshing Eye Cream
    CHECKS AND BALANCES™
    Frothy Face Wash
    ALL BEST SELLING SKINCARE
    Masks, Serums, Lotions & More
    Skincare
    Valentine's Day Gift Guide
    Shop Now

    By Category

    New Products

    Moisturizers

    Serums

    Cleansers & Exfoliators

    Treatment Lotions & Toners

    Masks

    Eye Care

    Skincare Sets

    Makeup & Lips

    Skincare For Men

    By Concern

    Acne & Oil Control

    Fine Lines & Wrinkles

    Dryness

    Dark Spots & Dullness

    Pore Perfection

    Redness & Sensitivity

    Sun Protection

    By Collection

    Mega-Mushroom™

    Plantscription™

    GinZing™

    A Perfect World™

    Clear Improvement™

    Bath & Body
    Valentine's Day Gift Guide
    Shop Now

    By Category

    Creams & Lotions

    Body Washes & Scrubs

    Hand & Foot Care

    Spa At Home

    View All

    By Scent

    Ginger Spice

    Fresh Mint

    Gifts
    Valentine's Day Gift Guide
    Shop Now

    Gift Shops

    Valentine's Day Gift Guide

    Gifting 101

    The Gift Edit

    Gifts for Her

    Gifts For Him

    Gift Sets

    View All Gifts

    By Price

    Under $40

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    Under $100

    By Occasion

    Valentine's Day Gift Guide

    Birthday

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    Just Because

    Thank You

    Skin Services
    DISCOVER MUSHROOMS
    Learn More

    Help Me Choose

    Regimen Finder

    Our Top Regimens

    Gifting 101

    Mask Finder

    Well Series

    Happy Skin. Happy You

    Meditation Guide

    Mushroom 101

    Tech Neck Solutions

    View All Articles

    Ingredients
    four clear liquid drops
    NIACINAMIDE
    Helps brighten skin + support barrier
    Learn More
    orange sliced in half
    VITAMIN C
    Helps brighten skin + boosts skin’s natural collagen
    Learn More
    clear liquid with glass dropper
    HYALURONIC ACID
    Helps lock in moisture
    Learn More
    beige liquid w/ small bubbles
    RETINOL
    Helps boost skin’s natural cell turnover
    Learn More
    scientific dish with floral ingredient
    INGREDIENTS 101
    Discover Our Good-to-Skin Ingredients
    View All
    Offers
    About Us
    OUR VALUES
    Learn More

    Learn About Us

    Our Values

    Tree Planting

    Carbon Neutral

    Online Services

    Get Inspired

    Meet Indy

    OG Trailblazers

    In the Press

    Are you looking for:

      Popular Product Searches

      • Ginzing Moisturizer
      • SPF
      • Ginzing Eye Cream
      • Vitamin C
      • Peace of Mind

      Popular Customer Service Questions

      • Where is my order?
      • Purchase History
      • Returns & Exchanges
      • Shipping Information
      • FAQs

      Not found
      • Call us 1.800.674.4467
      • Email Us
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      Order Status

      Where is My Order?

      Where is My Order?

      Check the status of your most recent orders by visiting Track My Order page if you have your order number, or visiting the Order History page.

      • • If you have your order number ready, go to Track My Order page, input the number in the field and click "Track My Order" button. You'll be provided with the order status and shipping information if your package has shipped.
      • • If you do not have your order number, check our Order History page by signing in to your account and you'll be directed to your Account page. On the menu to the left, click "Order History" to check detailed information about your current and past orders.

      After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

      If you do not have an Origins Online account, please contact our Customer Service team via live chat.

      Lost or Missing Orders

      Lost or Missing Orders

      If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

      1. 1. Check with neighbors and family members
      2. 2. Look around the delivery location
      3. 3. Check for notice of attempted delivery
      4. 4. Contact the carrier directly who can assist further

      Note: Origins Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Origins Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

      Order Processing

      Order Processing

      Most orders are processed within 24 hours of receipt. (Processing time does not include weekend days or major holidays.) Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Priority shipping (Overnight or 2nd Day Shipping) will be processed and shipped the same day if received by 2:00 PM ET.

      Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

      We’re sorry Origins.ca only accepts orders being shipped to destinations within Canada.

      Order Cancellations

      Order Cancellations

      Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

      • • Item(s) not available.
      • • Difficulty in processing payment information.
      • • Cannot ship to address provided.
      • • Duplicate order was placed.
      • • Cancelled due to a customer request.

      If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Origins.ca Customer Service via calling us at 1-800-674-4467 or chat live with us

      Review My Order History

      Review My Order History

      If you have an Origins Online Canada account, you may check the status of your most recent orders by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your Origins Online Canada orders.

      Click on an Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.

      To track your order, click on the tracking number on either the Order Status page or the Order Details page to view the delivery status of your order. Please note: some carriers may not post tracking information online for up to 24 hours after the order is shipped.

      Re-order From My Past Purchases

      Re-order From My Past Purchases

      For easy purchase of your favorite products, you can re-order from past purchases by clicking here.

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