Shipping Information
Estimated Delivery Dates*
We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
As a result of extreme weather events in British Columbia, we are experiencing disruptions within our carrier network and customers may experience delays in receiving orders as a result. We continue to monitor the situation and are committed to providing the best service available to our customers. If you placed an order recently, you can track shipping progress using the tracking number provided within your shipping confirmation email, or within your account.
*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and are subject to change.
HOLIDAY SHIPPING TIME FRAMES
*We appreciate your understanding that due to the large volume of Holiday orders, additional processing time may occur on standard ground orders.
| Place order by | time | Shipping Type |
|---|---|---|
| Monday, Dec. 13 | 2 PM ET | Rural and Remote |
| Friday, Dec. 17 | 2 PM ET | Standard Ground Service |
| Tuesday, Dec. 21 | 12 PM ET | Express |
Shipping Costs
| SHIP METHOD | COST |
| Standard | FREE |
| Express | $18.00 - $23.00* |
* Shipping costs will be calculated based on order total.
Shipping Time Frames
| SHIP METHOD | SHIPPING TIME FRAME |
| Standard | 5-7 business days |
| Express | 2-3 business days |
Orders are shipped and delivered on business days (Monday through Friday, except major holidays). If you have any questions concerning the shipment of your order, please call us at 1-800-ORIGINS or click here to chat with us.
Orders placed with Origins Online Canada via Standard Service ship from Canada via Canada Post. Please note that shipping to select rural or remote destinations may result in extended shipping times of up to 14 business days.
Place Express Service orders by 2:00 PM ET Monday through Friday (excluding holidays) to enjoy same-day shipping.* Orders placed after 2:00 PM ET on business days or on weekends/holidays will be shipped on the next business day. Express Service orders may require a signature upon delivery. Please note that shipping to select rural or remote destinations may result in extended shipping times of up to 8 business days.
*All orders are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping Restrictions
Some items sold by Origins Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Origins Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
Shipments to Forwarding Companies
Origins Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Origins Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.