Shopping Information

If you are not satisfied with your online purchase, we’re happy to refund your purchase price if the return complies with our return policy.

Products purchased from Origins.ca must be returned in new or gently used condition and within 30 days from the date the order is delivered. We accept returns for products purchased from Origins.ca only, and all returns are inspected upon receipt at our warehouse.

• Returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s).
• Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed.
• For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
• Refunds issued to a credit card, Origins gift card, Alipay, or for orders placed through Instagram can take up to 7-10 business days to post to your account. If another payment method was used, please reach out to that payment provider or financial institution for more information.
• Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Origins Online Canada. If issued in these instances, Origins Online Canada has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
• If the payment was split between a Origins gift card and credit card, debit card, or bank-issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Origins eGift Card.

Please also note:

• Origins Online Canada monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
• If items that are ineligible for a return are sent back to Origins Online Canada, those items will not be mailed back to you.
• Shipping and delivery fees are not refundable.
• Engraved items and items noted as ‘final sale’ or ‘not returnable’ are not eligible for exchange or return.
• Origins eGift Cards are issued by ELC Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Origins Online Canada. All Origins eGift Card purchases are subject to CashStar’s return policies.
• If you would like to return or exchange an item you received as a gift, please chat with us. eGift cards, gift cards, promotional items, final sale items, or products purchased somewhere other than Origins.ca are not eligible for return online.

Return shipping fees are not refundable. Send your eligible return to the address noted below in the original shipping carton. If you no longer have the original shipping carton, please include a note with your order number, or you can include a copy of your order or shipping confirmation email. Once received, return packages are processed within 3 business days. A return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. To protect against package loss and to ensure prompt delivery, we recommend shipping your return package via insured FedEx or Canada Post Ground. Please retain receipts and tracking information for your records.

Returns Department Address:
Origins Canada
Returns Department
6100 Freemont Blvd.
Mississauga, ON
Canada L5R-3V7

If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 3 business days of receipt. You may place a new order for the product(s) you wish to purchase at any time.

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-800-ORIGINS. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Origins Online Canada reserves the right to deny claims received after 30 days.

Note: Origins Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Origins Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Origins Online Canada reserves the right to deny claims received after 30 days.

Temporarily out of stock / Backordered items

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method. The actual delivery date of your order depends on the shipping method selected.

If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).

Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-800-ORIGINS and we will be happy to assist you.

Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.

Q: What should I expect if I purchase a “Pre-Order” item?
A: Pre-Order is the ability to reserve a product prior to prior to the date on which it becomes available for immediate purchase on www.origins.ca. When you purchase a Pre-Order item, we will provide an estimated ship date for that item during the checkout process and in your order confirmation email. If you have an account, this date is also visible in the Order History section. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If multiple shipments occur, you will not be charged additional shipping, and any samples or promotional items ordered will be included in your first shipment. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

Q: When will I be charged for a Pre-Order purchase?
A: Origins Online Canada does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

Q: How can I cancel or edit a Pre-Order purchase?
A: You can check the status of your pre-ordered items online at www.origins.ca if you have an account, or by contacting Origins Online Canada Customer Care. If you need further assistance or wish to cancel or make a change to your pre-order before it ships, please contact Customer Care at 1.800.674.4467 or by email at OriginsOnlineService@Origins.com.

Please note that any modifications to your order, including changes to your shipping address or payment method, must be made by cancelling your original order and placing a new order with the updated information and is subject to inventory availability at the time of the new order.

We regret that we must limit orders to no more than eight (8) and 14 total items per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day.

For corporate gift purchases and services that exceed our maximum purchase policy, please call 1-800-ORIGINS.

Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the “Order Review” page.

Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly. Promotional offers and discounts may not be applied to the purchase of Origins Gift Cards or eGift Cards. Please see promotion details for more information.

Giving Origins gifts is easy, here’s how to use our complimentary Gift Services.

1. Gift wrap all items together with one gift message card: Place items in the cart. In the Gift Services section during checkout, choose “Please gift wrap this entire order and include a gift message.” Type your message in the box that appears.

2. Gift wrap each item individually and receive blank gift message cards: Place items in the cart. In the Gift Services section during checkout, choose “Gift wrap each item individually.” We will provide a blank message card for each item.

Accepted payment methods:
American Express
Discover
MasterCard
Visa
Origins Gift Cards with a PIN Code

We’re sorry, we do not accept:
CODs
Layaway plan
Personal Checks
Money Orders
Credit cards with billing addresses outside Canada.

Important information:
*For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Enjoy our replenishment service on your favorite products! Items eligible for this service will appear in your Shopping Cart with a Replenishment Service pulldown menu that lets you select your desired shipping interval. At this time all products are not eligible for replenishment.

To activate the automated replenishment service, simply select the time interval for future shipments from the pulldown menu next to the item(s). These products will be automatically shipped to you at the intervals you select. There's no minimum number of products you must order, and you can cancel at any time prior to shipment. And as an additional benefit, you’ll enjoy FREE Standard Shipping with every Origins.ca replenishment order.

When your replenishment order is ready to be processed, we will send a reminder to the email address under which you registered. Within a few days after your confirmation, your order will be shipped to your default shipping address and charged to your default credit card. You will receive a second email confirming the shipment of the order and that your credit card has been billed.

After your first shipment, replenishment orders can be canceled and intervals may be changed at any time except once an order has been processed for shipment. To cancel or change your replenishment order, simply click on View/Edit My Replenishment Items in the My Account section of Origins.ca. Please note: Intervals must be set for more than 2 business days from the current date.